Job Description:
Looking for a detail-oriented Quality Analyst to monitor calls and improve service quality in our BPO process.
Responsibilities:
- Listen to and assess customer service calls
- Share feedback with agents and managers
- Identify training gaps and process improvements
- Ensure adherence to company policies
Skills Required:
- Strong analytical and observation skills
- Proficiency in MS Excel and reporting
- Excellent communication and coaching ability
- Prior BPO QA experience mandatory
Job Features
| Job Category | BPO Operations |